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Q. Do I need to have to purchase a new support agreement if I switch programs on my Cisco SRE module? A. No. The Cisco SASU contract connected to the Cisco SRE module covers all existing and foreseeable future applications that may possibly operate on that module. Q. Do I need to purchase a new aid deal if I shift purposes from one particular Cisco SRE module to a different? A. The reply is dependent on the model of Cisco SRE to which the application is relocating and regardless of whether there is already a SASU agreement hooked up to that module. Contemplate three circumstances: one. If the Cisco SRE to which the software moves currently has a SASU contract connected, help for the app would proceed. two. If the software moves from a single model of Cisco SRE (for illustration, SRE 710 SM) that has SASU hooked up to the identical model of Cisco SRE (for example, SRE 710 SM) that does not have SASU attached, as long as you inform Cisco about the shift a new SASU contract is not needed. The conditions and ailments of the unique SASU deal would proceed to implement. three. If the program moves from one product of Cisco SRE (for example, SRE 710 SM) that has SASU attached to a distinct product of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU connected, you should purchase a new SASU contract that covers the applications on the Cisco SRE 910 SM. You can apply a credit from the unique SASU agreement towards invest in of the new 1. Be sure to inquire with your neighborhood Cisco account consultant. Q. Does Cisco SMARTnet aid protect spares? A. The Cisco SMARTnet contract handles each the system and spares. You need to notify Cisco, nevertheless, when you replace a part of the router with a spare to make certain continued support coverage. Q. Is the Cisco SMARTnet Company coverage various for technique and spare aspect quantities on Cisco SRE modules? A. No. System and spare portion quantities are provided with the very same Cisco SMARTnet Provider protection. You should notify Cisco, nonetheless, when you substitute a element of the router with a spare to ensure ongoing assistance coverage. Q. Are multiyear assist contracts accessible for the SRE module or for the applications? A. Multiyear SASU contracts for programs operating on SRE modules are offered in two- and 3-yr renewable conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules aid industry-replaceable tricky disks. Does my aid deal address challenging disk alternative? A. A Cisco SMARTnet Support agreement on the Cisco ISR G2 chassis involves hardware substitute, such as the field-replaceable difficult drives. Q. What is the return-resources-authorization (RMA) method for blank Cisco SRE modules? A. The RMA method for Cisco SRE modules follows our normal assist pointers. Warranty aid is presented by the point of sale. Customers must contact their authorized Cisco reseller or spouse for assistance. Consumers who ordered directly from Cisco need to make contact with us by way of our Buyer Interaction Network (CIN). Q. What is the RMA procedure for Cisco SRE modules with preinstalled purposes these kinds of as the Cisco SRE 710 shipped with Cisco Unity Categorical? Will the substitute Cisco SRE 710 module be transported with Cisco Unity Convey preinstalled? A. The Cisco SRE module will be shipped with the back again blank. When you receive the module, down load the SRE app, Cisco Unity Express in this case in point, from Cisco Connection On the net and set up it on the blank Cisco SRE module. Use the application licenses from the authentic Cisco SRE module to activate the new app. Q. What is the RMA procedure for Cisco SRE modules with AXP furthermore a third-occasion software this sort of as a Cisco SRE 910 delivered with AXP and Infoblox Core Providers? Will the replacement Cisco SRE 910 ship with AXP and the 3rd-occasion app preinstalled? A. The RMA process is the same as explained previously however, unless of course or else set forth in supplemental phrases to the Stop Consumer License Agreement, application from impartial software program sellers that is applied with the Cisco SRE modules is subject to the phrases and problems of end-consumer license agreements or similar contracts supplied by the applicable independent software program vendor. Q. Can one particular chassis carry numerous SASU contracts? If so, do they all require to have the similar conclude date? A. Due to the fact a chassis can have a number of Cisco SREs, it is necessary to order a provider deal for every single, but each and every of the support orders can be place beneath a single SASU contract. The service orders can have the similar end day if utilized to one agreement when ordering, even if they are acquired at distinct periods. Q. Do several SASU contracts have to have the identical conclusion date as the Cisco SMARTnet deal on the chassis? A. The SASU deal and the Cisco SMARTnet deal can have the identical conclude day, but they do not have to.